📍 Croydon: 83 South End, CR0 1BG📍 Hayes: Machine Works, 5 Pressing Ln, UB3 1FD
📞 020 8686 1085  ✉ legal@simmansolicitors.org.uk
Mon–Fri 9am–5pm  ·  Saturday: By Appointment  ·  ☎ 020 8686 1085
Client Care

Complaints Procedure

We are committed to high-quality service. If something goes wrong, please tell us so we can put it right.

ℹ️  All formal complaints are dealt with promptly and professionally. We always aim to resolve them to your satisfaction.

Step 1 — Contact Your Fee Earner

Contact the solicitor handling your matter. Many concerns can be resolved quickly at this stage.

Step 2 — Formal Complaint

Write to legal@simmansolicitors.org.uk or 83 South End, Croydon, CR0 1BG. We acknowledge within 5 working days and respond fully within 28 days.

Step 3 — Legal Ombudsman

If still dissatisfied: legalombudsman.org.uk | 0300 555 0333. You must refer within 6 months of our final response.

SRA Concerns

For professional conduct concerns: sra.org.uk